Foreign currency exchange service.
Terms and conditions

This section sets out the terms and conditions under which Travel FX trades. This service is only available to individuals resident (or in the case of companies, incorporated) in the UK, and who access the site from within the UK.


Business Day: means from 9.00am - 5.00pm from Monday - Friday save for any public bank holidays in England and Wales;
Customer: means a person using these services having agreed to these terms and conditions;
Contract: means the formal Contract entered into between you and us for a foreign exchange transaction to buy the relevant currencies at the quoted exchange rate on the dates quoted and to make the payment set out therein on and subject to these Terms and Conditions.
Currency: the currency purchased by You at the agreed exchange rate pursuant to the Contract.
We/us/our: Travel FX.
You and/or Your: a person agreeing to these terms and Conditions in order to use our service. By using this service, you acknowledge that you have read and understood these terms and conditions, and agree to be bound by them.
You must not order money for purposes other than those deemed legitimate which comply with all applicable laws, rules and regulations. We may refuse orders for whatever reason. In particular we will only consider orders if we are satisfied that there is a bonafide underlying transaction for which the Currency/ Travellers Cheques are required.


When placing an order you warrant that you are acting on your own behalf, for a genuine reason and the currency that you wish to buy is legally and beneficially yours, has not been obtained by illegal means nor in any way contrary to the rights of the legal owner and is not tainted in anyway by criminal activity. You also warrant to us that the information that you provide to us is true and accurate in all respects, that you will not withhold any material information from us and you will provide us with any information that we may reasonably require.
The maximum order value for Foreign Currency is £2500. (We reserve the right to amend the maximum order value at any time at our discretion without notice, and without liability to you). The minimum order value for Foreign Currency is £100; orders under £700 may be subject to a £4.75 handling charge; please be advised that we can only accept one order per customer every 30 days.
You must provide all the requested information for us to process the order. We reserve the right to request further information from you should it be required at any time.
We will acknowledge receipt of your order, but this acknowledgement shall not constitute our acceptance of your order. Currency availability may be subject to monetary limits, currency exchange restrictions and to customers complying with Anti-Money Laundering regulations. * (We are unable to supply foreign coins).
Orders placed will be rounded up to the nearest currency note denomination.
We do not deliver to business addresses.
*Travel FX takes very seriously its obligations in respect of Money Laundering and customers should note that any suspicious transactions would be reported to the appropriate authorities, without further reference.


You can pay for your order using credit or debit cards issued in the United Kingdom, namely Visa or Mastercard. You undertake that all details provided are correct, the credit or debit card is your own and that the billing address of your card matches the delivery address of your order.
We do not accept business cards as payment for any order(s).
Orders will be processed at the foreign exchange rates quoted on our website on the day of ordering.
We do not charge any commission on currency but we will charge you for any transfer fees or other reasonable costs that we incur. You should be aware that you may also be subject to other charges such as a 2% card processing fee if paying by credit card (free when paying by debit card).

Home Delivery

Order Placed Order Despatched
Before 3.00pm Monday to Friday Same Day
After 3.00pm Monday to Thursday Following day
After 3.00pm Friday to Sunday Monday
All orders are despatched using Royal Mail Special Delivery, which guarantees next working day delivery before 1:00pm. A signature will be required on delivery of all orders.
Please place all orders at least 3 days before it is required. We will not be liable for any losses or expenses arising from late or non-delivery, if Royal Mail fails to deliver an order, a full refund may only be given after 10 working days of dispatch.
Our delivery schedule is subject to variation for public holidays. During these periods, information about revised delivery times shall be posted on our website.


You may not cancel an order once it has been placed. However, should you wish to make any amendments to your order, we will carry out our best efforts to accommodate your needs, within reason.
You acknowledge and agree that we can refuse/cancel your order at anytime, for any reason, at our absolute discretion, especially if we reasonably feel that you will be unable to fulfil your obligations under these Terms and Conditions.
If you are in breach of this Terms and Conditions and, if capable of being rectified and after receiving notice, you do not rectify the breach within a reasonable time, we may terminate any Contract forthwith/cancel your order(s). You will be liable for any losses that we incur. We may also terminate any Contract if we are required to do so on the instructions of any law enforcement agency or regulatory body. In this case we may retain all or any of your money if we are required to do so by law and then deal with it as ordered by a court or other body of competent jurisdiction.
Should any order be cancelled before being processed, your card issuer may suspend the associated funds for up to 5-7 days, before releasing them back into your account. Please be advised that this ruling is beyond our control and we have no liability for such actions.

Exclusions of Liability

If we are in breach of our obligations under these Terms and Conditions, We will only be liable to you for the direct losses that you incur. Direct losses means the value of the Currency You ask us to transfer, pursuant to any Contract. You accept that this is a reasonable pre-estimate of the loss you may suffer resulting from any breach of us or our obligations hereunder.

Exclusion of Warranties and Limitation on Liability

To the extent permitted by law: All conditions, warranties and remedies imposed or implied by any applicable law are expressly excluded (save for death, personal injury or fraud, our liability shall remain unlimited);
We will not be liable to You in Contract, tort or for breach of statutory duty or in any other way in connection with the Terms and Conditions for any indirect or consequential losses or special damages or for loss of profit, contracts, business or anticipated savings or any other additional costs that you may incur whether or not such costs, losses or damages were in the contemplation of the parties at the date of the Trading Agreement; and Under no circumstances shall we be liable for an act of omission of any third party involved in the payment process or otherwise. All implied terms are excluded to the fullest extent available under of the law.

Your liability to us

You agree to indemnify us against all liabilities that we incur as a result of us accepting your order(s) to buy currency and/or following your instructions or instructions that purport to be from you. You will be liable for and will indemnify us against any costs, losses or liabilities that We may incur in connection with or arising out of your order(s) including, without limit, costs, losses or liabilities We incur with third party currency dealers, exchange brokers, banks or similar entities or any clearing house or regulatory body.
We may charge you interest on any amounts owing to us at the rate of 1% per annum above the Bank of England base rate from time to time in force, interest will accrue daily and be compounded monthly from the due date until payment. If you have any liability to us under these Terms and Conditions, we may retain any sums that we are holding for you, on whichever order or contract, to offset against our costs, losses or liabilities. To the extent that any retention of such sums shall mean that we shall then hold insufficient funds to make the payments, the subject of any order/contract, we shall inform you, and you will forthwith supply us with sufficient funds so that we may make the payment due under the contract/order.
We shall not be liable if for any reason we are unable to perform our obligations under these Terms and Conditions due (directly or indirectly) to the failure of any machine, data processing system or transmission link or industrial dispute, delivery system or any other cause outside our control or our agents or subcontractors.

Data Protection Policy

We are committed to the lawful and correct treatment of personal information and will only use information obtained lawfully and in accordance with the Data Protection Act 1998 ("the Act"). This privacy policy statement will apply equally to all of our offices irrespective of where they are based, save for where part or all of any local law takes precedence over the Act.
You agree that we may keep the personal details about you, which you or others give Us.
We may use and update this centrally held information to identify products and services that might be suitable for you. We may contact you about products and services available which we believe may interest you, unless you have informed us that you do not want to receive this information. In these circumstances, other companies will not make marketing approaches to you without your consent.
We may also use your information for research and statistical analysis in order to improve the services we offer. If you ask, we will tell you what information we hold about you and provide you with a copy in accordance with the Data Protection Act. The fee for this is currently £10. The information We hold about You is confidential and will only be disclosed outside the Group: with your consent; to Our agents and others in connection with running accounts and services for You; to investigate or prevent crime; the law permits or requires it, even without Your consent; or if there is a duty to the public to reveal the information. We may check what you have told us and share information with fraud prevention agencies. It is important that you give us accurate information. If you give false or inaccurate data and we suspect fraud, we will record this in such manner as we think fit. We may monitor or record phone calls with you in case we need to check that we have carried out your instructions correctly and to help improve our quality of service. Your information may also be used to enable us to enforce our rights under this Agreement if necessary. We may from time to time provide you with information relating to other services that TravelFX offer. Please tick the relevant boxes.
You acknowledge and agree that the processing and disclosure of information will involve the transfer of information outside the European Economic area, including to countries worldwide which do not have data protection laws. Any consent given by you in this agreement is without prejudice to any other right We may have to process information relating to You under the terms of any other agreement or as otherwise permitted by applicable.
We reserve the right to amend, cancel or suspend these Terms and Conditions at any time.
We will give you notice of such variation either by writing to you, placing an advertisement in the press and/or making an announcement via the Website.

Other Terms

Your obligations under these Terms and Conditions may not be assigned or transferred in anyway to any other party. We shall have the right at any time to transfer and assign our rights under these Terms and Conditions to any other party as we deem fit.
Use of your foreign exchange facility is subject to all applicable rules and customs involved in foreign exchange transactions.
Any delay or failure on our part to exercise our rights shall in no way amount to or be deemed as a waiver or giving up of such rights by us, nor shall it prejudice any of our other rights under these Terms and Conditions.
Should we terminate any contract your liability to indemnify us shall not terminate. A person who is not a party to the Trading Agreement has no rights under the contracts (Rights of Third Parties) Act 1999 to enforce any term of the Trading Agreement but this does not affect any right or remedy of a third party which, exists or is available under that Act.
Should any of these Terms and Conditions be deemed to be unenforceable or illegal, the remainder of the Terms and Conditions shall remain in full force and effect as if the unenforceable or illegal part has been removed.
Should any of these Terms and Conditions be in conflict with any other documentation or information that we have provided to you in connection with any order, then these Terms and Conditions shall have priority unless specifically agreed by us in writing that such other documentation and information shall have priority in whole or in part.
Customers purchasing currency must be over 18.

Applicable Law

These Terms and Conditions and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales and the English Courts shall have jurisdiction over any such dispute.
Travel FX, is part of Global Reach Partners LTD, working in conjunction with ICE plc, delivering foreign exchange services ICE plc Registered in England: No 2080759 Registered office: Albany Court Yard, 47-48 Piccadilly, London W1J 0LR

For more information on Travel FX

please do not hestitate to contact us.

Contact details

Customer Services Manager
Travel FX
2nd Floor, Woolgate Exchange
25 Basinghall Street
London, EC2V 5HA
United Kingdom

Tel: 020 3465 8205

Please note that calls may be recorded and analysed for fraud protection or training purposes.
Travel FX is part of Global Reach Partners Limited, working in conjunction with ICE PLC to deliver foreign currency services.