Privacy policy

Travel FX ("We"), a division of Global Reach Partners, are committed to protecting and respecting your privacy. This policy (and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the "Act" ), the data controller is Travel FX of 5th Floor, 62 Cornhill, London EC3V 3NH.

Information we may collect from you

The nature of our site means that when you visit or order money, you may be asked to provide certain information such as your contact details and other demographic information. We may also collect information about your use of our site as well as other information you may provide us..

Use of your information

The information you supply to us will enable us to provide you with the currency, traveller's cheques or any other products and services you have requested and will also enable us to contact you when necessary. Your information is also important to us in helping us to administer, support, improve and develop our business and site. In particular, we may (at our discretion) use the information collated to contact you for your views on our business and to notify you about important changes or developments to the site or to the products or services we provide. Additionally, where you have consented on our site, we might also use your information to advise you of other products and services.. If you change your mind about being contacted in the future, please let us know by sending an email to

Disclosure of information

Travel FX is part of Global Reach Partners Limited, working in conjunction with ICE PLC to deliver foreign currency services. The information you provide to us will be held on our computers in the UK but may be accessed by or given to staff or contractors working outside the UK or companies within the ICE group, some of whom are located outside Europe. We may also pass information on the usage of our site to other third parties but this will not include information that can be used to identify you.
Furthermore, if we enter into a joint venture or we are sold to or merged with another business entity, your information may need to be disclosed to our new business partners/ owners as part of the transaction.
We will always take steps to ensure, as far as reasonably practicable, that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Links to other sites

In the event that we have links to other websites on our site, we do not accept any responsibility for their data policies, procedures or the contents of their site.

Use of cookies on our site

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
Two types of cookies are used on this website:

Session Cookies which are temporary cookies that remain in the cookie file of your browser until you leave the site and Persistent Cookies which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

Third party cookies
Third parties serve cookies via this site. These are used for the following purposes: To control how often you are shown a particular advertisement. To tailor content to your preferences To count the number of anonymous users of our site. To provide security within shopping baskets or transactions.

Disabling/enabling cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

Security and data retention

We endeavour to take all reasonable steps to protect any information you supply to us including the use of encryption technology, but cannot guarantee the security of any information disclosed online. You accept the inherent security implications of being and transacting online and will not hold us responsible for any breach of security unless we have been negligent or in wilful default.

Accessing and updating

You can, at any time, request access to the information we hold about you by emailing us at the address set out below. You may ask us to make any necessary changes to ensure that such information is accurate. If you wish to do this, please contact us at the same email address. We are entitled by law to charge a small fee to meet our costs in providing you with details of the information we hold about you.

Calls to us

Any phone calls made to us may be monitored and recorded for training and other lawful purposes.

Changes to this policy

Any changes to our privacy policy in the future will be posted on the site and, if appropriate, notified through e-mail announcements.


We welcome any comments, queries and requests relating to our use of your information. Such comments should be emailed to

For more information on Travel FX

please do not hestitate to contact us.

Contact details

Customer Services Manager
Travel FX
2nd Floor, Woolgate Exchange
25 Basinghall Street
London, EC2V 5HA
United Kingdom

Tel: 020 3465 8205

Please note that calls may be recorded and analysed for fraud protection or training purposes.
Travel FX is part of Global Reach Partners Limited, working in conjunction with ICE PLC to deliver foreign currency services.